Refund and rescheduling policy

Last updated: 30 July 2026

1. Scope

This policy applies to paid professional engagements offered by SysData Stream (assessments, tuning session series, desk reviews, and retrospectives). The Site does not sell physical goods, software licenses, or self-serve subscriptions.

2. Deposits and confirmation

Engagements are confirmed when both parties accept a written statement of work and any required deposit is received. Until confirmation, quoted dates are holds only.

3. Cancellation by the client

• 14 or more days before the agreed start date: full refund of fees paid for unused work, minus any non-recoverable third-party costs disclosed in writing (for example pre-booked long-distance travel).
• 7 to 13 days before start: 50% refund of the engagement fee, or credit toward a reschedule within three months — your choice.
• Fewer than 7 days before start: fees for reserved facilitation days are non-refundable. Unused later weeks of a multi-week engagement may be credited if we can reassign the calendar.

4. Work already started

Once mapping sessions, desk analysis, or facilitated retrospectives have begun, fees for completed days are non-refundable. Remaining prepaid days may be refunded or credited after deducting completed work at the daily rate implied by the statement of work.

5. Partial refunds

If we mutually reduce scope after kickoff, we issue a partial refund or credit for unused facilitation days. Deliverables already provided (for example a draft map) remain available to you under the statement of work license.

6. Non-refundable items

• Completed facilitation days and delivered written findings
• Custom materials prepared for your environment once shared with you
• Third-party costs you authorized in writing (venue hire, special access badges, long-haul travel)

7. Rescheduling

You may request one reschedule without penalty if notice is given at least 7 days before start and a new window within three months is agreed. Additional reschedules may incur a calendar-hold fee stated in the proposal. No-shows for booked sessions without 24 hours’ notice count as delivered facilitation time.

8. Cancellation by SysData Stream

If we must cancel for reasons within our control, you receive a full refund of amounts paid for undelivered work, or a priority reschedule at your option.

9. Refund method and timing

Approved refunds are returned to the original payment method within 14 business days after approval. Bank processing times may add a few days depending on your institution.

10. How to request a refund

Email contact@sysdatastream.digital with your organization name, engagement title, dates, and reason. We confirm receipt within one business day and outline next steps.

11. Disputes

If you believe deliverables materially diverge from the statement of work, contact us promptly so we can remedy or discuss a partial refund before escalating under the governing law in our Terms.